Terms of use

These terms govern your use of the Syoof Web platform at syoofweb.io, operated by Syoof Web Cybersecurity Est. in the Kingdom of Saudi Arabia and referred to here as “we”.

When you create your account, you tick the box to accept these terms and the privacy policy, and we record in your account the version you accepted and the time you accepted it. If you use the platform on behalf of a business, you confirm that you have the authority to bind it to these terms.

The platform is intended for business owners and for people aged 18 or over.

The platform builds you a mobile app, a website, or both, with AI, and our team then completes what cannot be automated. Depending on your plan, this includes:

• Building: From an idea you describe in your own words, or from a ready-made template available on the platform, with your business name, logo, and colors.
• Preview and edits: A live preview in your browser and on your phone, edits through chat, and a version history you can go back to.
• A database for your project: A separate database for each project, with a dashboard for your store where you manage your services and orders.
• Delivery team: Connecting the payment gateway to your merchant account, preparing your app and publishing it to the app stores in your accounts, and help through support tickets.

The details and limits of each plan are those shown on the plans page at the time you subscribe.

The code and text are written by an AI model from Anthropic. These models are capable but can make mistakes: your app may come out with a bug, a missing feature, or inaccurate text, and we do not guarantee that the output is free of errors or fit for any particular purpose.

• Review before you request: Try your app in the preview before you request delivery, and ask for changes through chat or open a support ticket.
• Content is your responsibility: Prices, images, text, policies, and any commercial claim inside your app are your responsibility, even if AI wrote them.
• Not professional advice: Any legal, tax, or financial text that AI generates, such as a refund policy for your store, is a draft to review with a qualified professional.
• Usage: Every AI request uses part of your plan’s balance, and the usage page shows what you have left.

Once AI has built your project, our team takes care of what needs a human hand and your own accounts, depending on your plan:

• Connecting services to your accounts, such as the payment gateway and developer accounts.
• Building the release files from the version you approved, and uploading them to the app stores.
• Keeping you updated through the delivery page and support tickets, and telling you each time delivery moves to a new stage.

We never ask for your passwords. You invite our team to your Apple and Google accounts with limited permissions, and you can remove that access at any time.

We work to complete delivery as soon as we can and keep you informed at every stage, but we do not commit to a date for app store approval, because that decision belongs to Apple and Google. We may also decline a request that is outside the scope of your plan or that breaks app store policies or the law.

• In your own accounts: The app is published under your name in your own developer accounts with Apple and Google. Apple requires apps built from templates to be submitted by the owner of the content, so your account is the publishing account.
• App store fees: You pay developer program fees directly to Apple and Google. They are not included in our plans, and we do not refund them.
• Approval is not in our hands: We do not guarantee that your app will be approved or how long review will take. Apple and Google decide under their own policies, and may reject the app or ask for changes.
• If the app is rejected: We explain the reason for the rejection and make the changes that fall within your plan. If the reason lies in your business’s content or data, we will need you to change it.
• After publishing: Keeping your accounts active and following app store policies are your responsibility, and a store’s removal of an app is beyond our control.

The number of new apps our team publishes to the app stores is set by your plan, and later updates to the same app do not count toward it.

Your content is yours. Your business name, logo, text, images, ideas, and customer data remain yours. You grant us a limited license to store, process, and display them to the extent needed to provide the service, including sending them to the AI provider and letting our team see them when working on your project.

You confirm that you have the right to use everything you upload, and that it does not infringe anyone else’s trademark or other rights.

You may use the code built for your project in your business and publish it in your app store accounts. The templates, shared components, and platform tools remain our property, and we grant you a non-exclusive license to use them within your app. Receiving a copy of the source code outside the platform is subject to what your plan includes or to a written agreement.

We do not use your business name or images of your app in our marketing without your permission.

When your customer signs in to your store’s website with Google, the sign-in goes through Syoof Web under its name; we ask them before continuing, then share their name and email with your store only. You are responsible for that data in your store, as the privacy policy says.

The platform may not be used to build or run any of the following:

• Any activity that violates the laws of the Kingdom of Saudi Arabia or public morals, including gambling, pornographic content, and the sale of prohibited goods.
• Fraud, phishing, impersonating an organization or a person, misleading advertising, or collecting payment details outside the approved payment gateways.
• Collecting people’s data without a lawful basis, or malicious software.
• Infringing other people’s trademarks or intellectual property rights.

You may not try to get around plan limits, access another customer’s data, attack the platform, use AI to generate harmful content, or resell your account.

• Provide accurate information, and update it when it changes.
• You are responsible for your password, and each account is for one person.
• Tell us immediately if you suspect that someone else has accessed your account.
• We may ask to verify your identity before carrying out a request about your account, such as deleting it.

• Prices: Shown on the plans page in Saudi riyals. The amount shown at payment is the amount charged.
• Payment: Payments are made through Moyasar, by mada or card. We never receive your full card number or its security code.
• Activation: Your subscription is activated only after our servers have verified the payment with Moyasar directly.
• Renewal: Subscriptions do not currently renew automatically. If we add automatic renewal, we will ask for your consent before the first charge.
• Hosting: Hosting fees are paid in advance for the period you choose and are not refunded once the hosting is active, unless the site cannot run for a reason on our side.

Refunds and their conditions are set out in the refunds and cancellation policy.

You can cancel your subscription at any time from the billing page. The subscription stays active until the end of the paid period, and then does not renew.

Once the subscription ends:

• Services that need an active subscription stop, such as AI edits, starting new projects, and delivery requests.
• We do not delete your projects or their versions automatically, and you can subscribe again to continue. If we decide to set a deletion period, we will tell you in advance.
• Apps published in your app store accounts stay in your accounts.
• Your project’s database keeps running with us, and we will not stop it without notifying you in advance and coordinating with you.

To delete your account and data, send a request from the My account page, and our team will contact you before anything is deleted.

We may suspend an account or a project for a serious breach of these terms, a security risk, or a request from a competent authority. We tell you the reason in advance whenever possible, and give you a chance to correct the breach if it can be corrected. If we end the service through no fault of yours, we refund the value of the remaining period of your subscription.

We work to keep the platform available and secure, but we do not guarantee that it will run without interruption. We are not liable for:

• Decisions by Apple and Google on approval, rejection, and removal.
• Outages of providers’ services beyond our control, as listed on the service providers page.
• Indirect losses, such as loss of profit.

Our total liability for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits our liability for fraud or gross negligence, or for anything that cannot be limited by law.

We may update these terms, and the date of the last update appears at the top of this page. We notify you of material changes inside the platform or by email before they take effect. If you do not agree to them, you may cancel your subscription before they take effect.

These terms are governed by the laws of the Kingdom of Saudi Arabia. We first try to settle any dispute amicably through the complaints process. If that fails, the competent judicial authorities in the Kingdom have jurisdiction. The Arabic text is the authoritative version.