Refunds and cancellation

This policy applies to Syoof Web subscriptions, to website hosting fees, and to any extra balance you pay for through the platform. Payment is through Moyasar: mada and cards.

You are entitled to a full refund if you ask for it within 7 days of payment, as long as you have not started using the paid service: you have not started building a project, asked the AI for an edit, or requested delivery.

Starting to use the service means it has been built for you at your request, and the AI has worked on it at a real cost.

The 7-day window does not apply to hosting: hosting fees are paid in advance for the period you choose and are not refunded once the hosting is active, unless the site cannot run for a reason on our side.

We do not refund any part of the subscription period or balance used after you start using the service, except in the following cases:

• Billing error: You were charged twice for the same transaction, or you paid and your subscription was not activated. We refund the extra amount in full.
• Failure on our side: We ended the service through no fault of yours, or we could not provide a paid service. We refund the value of the part we did not provide.
• Delay: If we are late in providing a paid service from our team, you may ask to cancel it and get its value back under the E-Commerce Law.

Apple or Google rejecting your app is not a failure on our side, and we help you address the reason, as set out in the terms of use.

Cancel your subscription from the billing page at any time, with no cancellation fee. The subscription stays active until the end of the paid period, and then does not renew.

Subscriptions do not currently renew automatically, so nothing is charged after you cancel. Canceling on its own does not mean a refund of the current period, except in the cases above.

• Hosting fees once the hosting is active, unless the site cannot run for a reason on our side.
• Developer account fees that you pay directly to Apple and Google.
• Domains, and any service you pay another party for directly.
• Your bank’s fees or currency differences, if your bank charges them to your card.

1. 1

   Send your request

   Through our contact channels, with your account email and the date and amount of the payment.
2. 2

   We review it

   We check the payment with Moyasar and how you have used the service, and reply in writing with our decision and the reason for it.
3. 3

   We refund the amount

   To the same card you paid with, through Moyasar. How long it takes to appear in your account depends on your bank.