FAQ
Everything you want to know before you start.
Short, honest answers, including what we don’t do yet and what we don’t control.
01 // Getting started
Getting started
What is Syoof Web?
A platform that uses AI to build a mobile app, a website and a store dashboard for your business. You write your requests in plain words, the way you would talk to an employee. Anything that needs a human hand, such as payment setup and publishing to the app stores, is handled by our team.
Do I need technical experience?
No. You answer simple questions about your business, or describe your idea in your own words, and make changes by chatting. You don’t need to write a single line of code.
Can I try it before I subscribe?
Yes. On the “Try it free” page you open the car wash template, ask for a change, and see the result, with no account and within the limits of the free trial.
What is the difference between a template and building from scratch?
A template is a ready-made, tested app that we personalize with your name, colors and services. One template is available today: the car wash. Building from scratch creates a new app from your description, and it is available on the plans that include it.
02 // Building and editing
Building and editing
What do I see during the build?
You follow the work step by step: the real stages, the files being written, and the preview on a phone screen inside the page. What we show is what is actually happening. We don’t show a progress percentage or an estimated time we don’t know.
How long does it take to build the app?
It depends on the type and size of the project, and you can follow every step as it happens. We won’t give you a date until we have measured it on real projects.
How do I change my app?
Write what you want in the chat, such as “Make the booking button bigger” or “Add an offers section”. AI applies the change and you see it in the preview. Every edit is saved as a new version, and you can go back to any earlier one.
Can I try the app on my phone?
Yes. You open the preview on your phone with a QR code from your project page. The link is temporary and private to you.
Are edits unlimited?
Each plan has a monthly number of edits, listed on the pricing page, and the usage page in your account shows what you have left.
Why don’t maps or Apple Pay work in the preview?
Because they need your store’s own accounts. Google Maps, card payment, Apple Pay and STC Pay, Google and Apple sign-in, verification codes, and push notifications appear as demos in the preview, labelled “Works in the final version”. This is not a fault: our team links them to your accounts when your app launches, and then they work for your customers.
How do I sign in to my app inside the preview?
Press “Demo sign-in” above the preview on your project page. It gives you a demo phone number, a demo email, and a fixed verification code, so you can sign in as a customer would. The preview never sends real messages; real verification codes are switched on at launch.
Where is my store’s control panel?
Every project comes with a control panel where you manage your orders and your products or services. Open it with the “Open the dashboard” button on your project page; it signs you straight in with no password.
03 // Publishing and the team
Publishing and the team
Do you publish the app to the app stores?
Yes, on plans that include publishing. Our team prepares the store version, publishes it from your own developer account, and follows up with you on review notes. Apple and Google run the review and decide how long it takes and whether to approve, so we don’t promise a date or guaranteed approval.
Who pays the Apple and Google fees?
You do, directly to them, on a developer account in your name or your business’s name. Apple charges a yearly fee and Google a one-time fee, and these fees are not part of your Syoof Web subscription.
Do you publish the website on my own domain?
Not yet. You can see your website and try it in the preview, but publishing it on your own domain is not available yet.
What does the human team do?
They connect the payment gateway in your app, review it before delivery, publish it to the app stores from your account, and answer the help requests you open from your project page.
How do I ask the team for help?
From your project page: press “I need help”, write what you need, and follow the reply in “My tickets”. If you don’t have a project yet, create your account and start your project first, then ask for help from its page. Every way to reach us is on the “Contact us” page.
04 // Payment and account
Payment and account
How do I pay for my subscription?
Payments go through Moyasar: mada and cards. We confirm every payment on our servers, and we don’t store your card details.
Can I cancel my subscription?
Yes, you can cancel from your account at any time. The cancellation and refund details are on the refund policy page.
What is the difference between monthly and yearly billing?
The same plan and the same features. With yearly billing you pay once, less than twelve monthly payments would cost, and the saving in SAR is shown under each plan.
Can I upgrade my plan or add to my balance?
Yes. Your AI balance is on your account home and the usage page. Upgrade from the pricing page or the subscription page and it starts right away, with the unused part of your current period taken off the price, and buy “Extra credit” on the subscription page. Renewal is manual, and we remind you before your subscription ends.
Is my data, and my customers’ data, safe?
Each project has its own database that no other customer shares, sensitive data is encrypted, and every table is protected by permissions that stop any user from seeing anyone else’s data. The platform comes from a company that specializes in cybersecurity.
Didn’t find your question?
Create your account and start a project, then press “I need help” on the project page and follow the team’s reply in “My tickets”. Every way to reach us is on the contact page.
Start now
Your idea deserves a try.
Start in your own words, or try a ready-made app now with no account.
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